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Airlines will be required to automatically issue cash refunds to passengers when flights are canceled or significantly delayed under a new Department of Transportation rule.

The new refund rule also will apply to significant wait times for checked bags and when extra flight purchases, such as Wi-Fi, aren’t provided on board.

Airlines have long been allowed to set their own standards for issuing refunds — an oftentimes lengthy process that typically forces passengers to make a refund request by phone or via website. Those policies sometimes shift when flight cancellations increase, the Department of Transportation said in a statement.

The new requirement establishes an airline-wide standard that puts the responsibility on the flight service to automatically offer money back without defaulting to a voucher or credit offer.

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