Jim and Norma Gund got the call from the Trinity County Sheriff’s Office on March 13, 2011.

Cpl. Ron Whitman told them he needed a little help, asking them to check on a neighbor in the Northern California hamlet of Kettenpom, court records say.

Authorities had received a 911 from the neighbor, Kristine Constantino, as a storm rolled toward the remote area about 100 miles southwest of sheriff’s headquarters in the county seat of Weaverville, court filings say.

Whitman asked the Gunds to go “check on Kristine,” court filings say.